203 Professional Communication Skills

Learn Professional Techniques

• Conquer presentation nervousness
• Size people up quickly; speak their language
• Use body language, eye contact, & expressions effectively
• Design content for each unique group

6 Live Practice Sessions 1-on-1

• Practice your delivery privately with your instructor
• Give presentations from your home or office
• Practice Q&A with your role-playing instructor
• Assess your video with your instructor
• Your instructor gives you feedback and coaching

Course Outline-Sample Lecture Video

Learning objectives - From textbooks, lectures and six live speaking sessions, master presentation skills in three knowledge areas:

• Body Kinesthetic's - Use effective eye contact, hand gestures, posture, expressions
• Design of Presentation Materials & Content - Proper use and design techniques for handouts, PowerPoint slides, meeting notes tailored to your audience
• Reading the audience - Quickly determine the mix of personality types and base your presentation design on how those types process information & make decisions

Course Modules and Assignments

1 - Formal Presentations to Groups

- Profiling the audience
- Mix of profiles; create options
- Addressing the needs of each
- Project plan presentations
- Status reports
- Change Requests
- Tailor Power Point presentations to groups
- Record video presentation for
-Live Q&A privately with instructor

2 - Profiling Execs, Managers & Staff

- The personality profiles
- Analyze videos of the profiles
- Psychologist's analysis
- Cues for "profiling" people
- Feedback from your instructor

3 - Targeting your Presentation

- How each profile prefers to:
- Process information
- Make decisions
- Prioritize life events
- Think about new ideas
- Organize information
- Evaluate other people
- Practice in 6 live video simulations
- Private with your role-playing instructor
- Profile and communicate on the spot

4 - Informal Group Meetings

- Profiling the group
- Project team meetings
- Brainstorming sessions
- Requirements gathering
- Controlling the discussion
- Draw out their strengths
- Contain their weaknesses

5 -Meeting with Individuals

- Profile the individual
- Counseling poor performers
- Performance reviews
- Conflict resolution
- Best info style for each profile
- Control the discussion

Keys to Great Presentations

• Learn to "read" your audience on the spot
  • Spot personality types
  • Tailor your presentations to fit the audience
• Presentations to appeal to each audience
  • How to organize the information
• When to use PowerPoint or handouts
• Learn techniques for professional delivery:
  • Build your credibility
  • Increase your persuasiveness