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Hello Chris
You did great on the second attempt on Humana Resources. You got all the trick questions even the complex scenarios. Re-reading the book about how the human resource plan is affected by team member availability also reall help, you missed a lot of those on the first pass.
It's about time for our next progress review phone call. Tell me a good day and time. It will take about 30 minutes as I want to talk about how you should fill out your application to take the exam.
Jake
Student : Chris XXX
Email: Chris@hotmail.com
Teacher : Jake Schmidt
Date/Time : Monday 17th 2011f January 2011 03:43:27 AM
IP Address :
Score : 97.5 %
Responses
[View Results as Excel Spreadsheet]
(CORRECT)
Question Question [ID 000143] : (Multiple Choice) Weight: 5 Category: Human_Resources
A project manager has responsibilities for project team development: (519)
(A) only during integration
(B) as required to meet project objectives
(C) for all team development needs
(D) only when there are performance problems
Correct answer(s): B / Student selected: B
The project manager's team development responsibilities are usually limited by the project objectives and do not usually include general development.
(CORRECT)
Question Question [ID 000181] : (Multiple Choice) Weight: 5 Category: Human_Resources
Collocation increases _____________ and decreases __________________.
(A) Costs, the project schedule
(B) In-person communication, physical distance between team members
(C) Conflict, the project risk
(D) The need for status reports, in-person interaction
Correct answer(s): B / Student selected: B
Collocation means that the team works together in the same location. It is effective because it helps in rapid, effective communication and builds more of a sense of being on a team.
(CORRECT)
Question Question [ID 000152] : (Multiple Choice) Weight: 5 Category: Human_Resources
Management by Objectives is used in project management to: (533)
(A) develop procedures
(B) inspire people
(C) plans activities for the team
(D) set quantified annual objectives
Correct answer(s): D / Student selected: D
Management by Objectives or MBO is a process of setting measurable objectives at the start of the year and then comparing actual results to the objectives as part of the annual review at year end.
(CORRECT)
Question Question [ID 000226] : (Multiple Choice) Weight: 5 Category: Human_Resources
You are a project manager for a mid-size company and the project plan was approved 4 weeks ago. The company is organized as a weak matrix organization with a project office and focuses on training and procedures. The organization has a history of poor cooperation from functional department managers fulfilling the resource lending commitments made to project managers. This lack of cooperation has been particularly severe with the operations division. Your sponsor stops in one day and asks explains how she hopes your training and performance feedback to people borrowed from other departments will improve their performance on their “real” jobs when their part time work on the project is done. To make sure her expectations are in line with the reality of the situation, you the explain situation in terms of developing the project team and managing the project team. The key points you make are:
(A) ANSWER A The training the team members will receive as part of the project will go beyond the needs of their project assignments and improve their overall performance.
(B) ANSWER B Your feedback to the team members will provide overall career guidance.
(C) ANSWER C Team members will receive training only if it is required for their specific project assignments; general development is the responsibility of the functional manager.
(D) ANSWER D Your appraisals will include feedback on project performance.
Correct answer(s): C / Student selected: C
EXPLANATION The best answer is C although D is also correct. C describes for the sponsor the limitations of the project manager’s interactions with team members borrowed from a functional department in a matrix organization.
(CORRECT)
Question Question [ID 000214] : (Multiple Choice) Weight: 5 Category: Human_Resources
At what point should you release the project team to their home department?
(A) As it is detailed in the staffing management plan
(B) After the lesson’s learned documents are completed
(C) After each team member has filed their last status report
(D) When all of the contracts have been closed
Correct answer(s): A / Student selected: A
The staffing management plan details the methods and timetable used to integrate people onto the project team and return team members to their home departments. It is especially important to enact a plan for returning team members to their next assignments to reduce concern and apprehension among team members about losing their jobs when the project ends.
(CORRECT)
Question Question [ID 000219] : (Multiple Choice) Weight: 5 Category: Human_Resources
The PM should reduce the duration of the tasks assigned to a team member when:
(A) The team member’s skills will be increased by smaller tasks
(B) The team member struggles to complete large assignments on time
(C) The sponsor suggests the PM do so
(D) Other team members complain about this team member’s lack of dependability.
Correct answer(s): B / Student selected: B
If a team member is struggling with an assignment, the best thing for the project manager to do is to reduce the duration of the assignment by further decomposing the tasks. As the team member improves, the project manager can increase the duration of the assignments.
(CORRECT)
Question Question [ID 000222] : (Multiple Choice) Weight: 5 Category: Human_Resources
You are a PM in a functional organization. You have a team member whose general writing and grammar skills are slowing his work. Who is responsible for getting this team member the needed training?
(A) The team member
(B) The project manager
(C) The functional manager
(D) The sponsor
Correct answer(s): C / Student selected: C
On projects in functional or matrix organizations, the general development of individuals is the responsibility of their functional manager.
(CORRECT)
Question Question [ID 000207] : (Multiple Choice) Weight: 5 Category: Human_Resources
Which of the following is the most desirable organizational form for consistent organizational project success? (522)
(A) functional organization
(B) matrix organization
(C) projectized organization
(D) weak matrix
Correct answer(s): C / Student selected: C
The projectized organization is always PMI's first choice because of the dedicated resources.
(CORRECT)
Question Question [ID 000159] : (Multiple Choice) Weight: 5 Category: Human_Resources
The project manager’s responsibility in the human resources planning process includes: (528)
(A) hiring the team
(B) developing work schedules and forecasting
(C) calculating variances
(D) feedback sessions
Correct answer(s): B / Student selected: B
Developing work schedules and forecasting is the best answer. Hiring needed resources for the team is done by the organization, usually the human resources department, not the project manager. Variance and feedback occur in executing, not planning.
(CORRECT)
Question Question [ID 000199] : (Multiple Choice) Weight: 5 Category: Human_Resources
The project team directory is an output of: (505)
(A) acquire project team
(B) staff pool description
(C) organizational planning
(D) performance directory
Correct answer(s): A / Student selected: A
The team directory is an output of Acquire Project Team.
(CORRECT)
Question Question [ID 000185] : (Multiple Choice) Weight: 5 Category: Human_Resources
The PM should delegate more responsibility to a team member when ____________.
(A) The team member’s skills will be increased by the responsibility, therefore improving the team member’s performance on the project
(B) The team member’s functional manager asks the PM to do so
(C) The sponsor suggests the PM do so
(D) Other team members complain about this team member’s lack of conflict resolution skills.
Correct answer(s): A / Student selected: A
The project manager is responsible for the development of a team member’s skills necessary for the work assigned to them on the project. This includes development of the individual to perform project tasks and the development of the team itself.
(CORRECT)
Question Question [ID 000217] : (Multiple Choice) Weight: 5 Category: Human_Resources
_______________ is the most effective type of power for the PM.
(A) Autocratic
(B) The one appropriate to a specific situation
(C) Coaching
(D) Consensus
Correct answer(s): B / Student selected: B
Throughout the project, different types of leadership will be effective for a project manager.
(CORRECT)
Question Question [ID 000167] : (Multiple Choice) Weight: 5 Category: Human_Resources
Which form of power is the LEAST effective from the project manager’s viewpoint in terms of influencing functional managers in an organization with a functional form? (533)
(A) Formal power
(B) Expert power
(C) Personality power
(D) Referent power
Correct answer(s): A / Student selected: A
A project manager has no formal authority in a functional organization so trying to use formal power will be the least effective.
(CORRECT)
Question Question [ID 000173] : (Multiple Choice) Weight: 5 Category: Human_Resources
Which of the following organizational forms has the most complex communications? (614)
(A) functional
(B) projectized
(C) strong matrix
(D) balanced matrix
Correct answer(s): D / Student selected: D
The matrix organization requires a PM to master a more complex set of communications than the functional or projectized. The balanced matrix has the most complex communication because of the relatively equal power of the PM and the functional managers.
(CORRECT)
Question Question [ID 000138] : (Multiple Choice) Weight: 5 Category: Human_Resources
A chart showing the team member responsible for each project assignment is a: (2009)
(A) RACI
(B) Project organization chart
(C) Responsibility Assignment Matrix (RAM)
(D) Statement of work
Correct answer(s): C / Student selected: C
The RAM (Responsibility Assignment Matrix) relates the organizational structure to the WBS to ensure that each project scope of work component is assigned to a team member.
(CORRECT)
Question Question [ID 000187] : (Multiple Choice) Weight: 5 Category: Human_Resources
You are a PM in a projectized organization. You have a team member who is incapable of completing his tasks due to lack of training. Who is responsible for getting this team member the needed training?
(A) The team member
(B) The project manager
(C) The functional manager
(D) The sponsor
Correct answer(s): B / Student selected: B
The project manager is responsible for the development of a team member’s skills necessary for the work assigned to them on the project. This includes development of the individual to perform project tasks and the development of the team itself. On projects in functional or matrix organizations, the general development of individuals is the responsibility of their functional manager.
(CORRECT)
Question Question [ID 000202] : (Multiple Choice) Weight: 5 Category: Human_Resources
The staffing management plan is an output of: (501)
(A) develop human resource plan
(B) project planning
(C) staff acquisition
(D) team development
Correct answer(s): A / Student selected: A
The develop human resource plan process has outputs of the staffing management plan and the role and responsibility assignments.
(CORRECT)
Question Question [ID 000210] : (Multiple Choice) Weight: 5 Category: Human_Resources
You are managing a website development project with development teams from sales, marketing, accounting and customer service. These teams need to be staffed and their efforts coordinated. Whose responsibility is this coordination? (557)
(A) The technical interfaces between teams
(B) Organizational interfaces
(C) Project manager
(D) Management
Correct answer(s): C / Student selected: C
It is the project manager's responsibility to coordinate the team and ensure that the teams are appropriately staffed. The project manager may negotiate with management to actually secure the resources. The technical and organizational interfaces are inputs to organizational planning.
(CORRECT)
Question Question [ID 000171] : (Multiple Choice) Weight: 5 Category: Human_Resources
Which of the following is not used to develop the project team: (518)
(A) co-location
(B) team building activities
(C) training
(D) organizational process assets
Correct answer(s): D / Student selected: D
Organizational process assets is not a tool or technique. It is an input to acquiring the project team.
(CORRECT)
Question Question [ID 000204] : (Multiple Choice) Weight: 5 Category: Human_Resources
Which form of power is the MOST effective from the project manager’s viewpoint in terms of influencing functional managers in an organization with a functional form? (533)
(A) Formal power
(B) Expert power
(C) Personality power
(D) Referent power
Correct answer(s): C / Student selected: C
A project manager has no formal authority in a functional organization and the functional managers may not know of the PMs expertise in project management so force of personality may be the PMs best approach.
(CORRECT)
Question Question [ID 000149] : (Multiple Choice) Weight: 5 Category: Human_Resources
As the project manager with a team member drawn from a functional department, you are coping with a team member who has missed an assignment deadline. You should: (556)
(A) speak with the member’s functional manager and get another individual assigned to the team
(B) give the team member a low rating on her performance appraisal
(C) send the team member to training to enhance the skills needed for the project assignment
(D) assign the tasks to someone else on the team to make sure the project is not impacted
Correct answer(s): C / Student selected: C
The project manager has responsibility to develop team members for their project assignments. The functional manager still retains responsibility for the more general development of team members. The other alternatives are an overreaction to missing a single deadline, particularly as we don't know the impact on the project.
(CORRECT)
Question Question [ID 000791] : (Multiple Choice) Weight: 5 Category: Human_Resources
As project manager of a $10 million systems development effort for a global charitable organization, you have just received activity resource requirements. What is the next best thing for you to do?
(A) Develop the human resource
(B) Begin cost estimating
(C) Meet with the project sponsor to review project progress
(D) Begin developing the project team members
Correct answer(s): A / Student selected: A
Human resource planning has an input of the activity resource requirements. We must know what kind of resources we need and how much of their effort is required before we can develop the human resource management plan.
(CORRECT)
Question Question [ID 000206] : (Multiple Choice) Weight: 5 Category: Human_Resources
Which of the following is not used to develop the project team: (518)
(A) co-location
(B) team building activities
(C) training
(D) organizational process assets
Correct answer(s): D / Student selected: D
Organizational process assets is not a tool or technique. It is an input to acquiring the project team.
(CORRECT)
Question Question [ID 000157] : (Multiple Choice) Weight: 5 Category: Human_Resources
The most frequent cause of conflict between PMs and stakeholders is: (539)
(A) personalities of the team
(B) schedules
(C) responsibilities
(D) requirements
Correct answer(s): D / Student selected: D
Requirements, particularly those requirements not included in the project, are the principal source of conflict between stakeholders and PMs. Maintaining the support of a stakeholder whose requirements we deemed not necessary is a challenge
(CORRECT)
Question Question [ID 000145] : (Multiple Choice) Weight: 5 Category: Human_Resources
A project manager is ready to begin to develop the human resource plan. The inputs the project manager requires are all the following except: (507)
(A) resource requirements
(B) organizational process assets
(C) enterprise environmental factors
(D) roles and responsibilities
Correct answer(s): D / Student selected: D
Roles and responsibilities are an output, not an input.
(CORRECT)
Question Question [ID 000196] : (Multiple Choice) Weight: 5 Category: Human_Resources
The most frequent cause of conflict on projects is: (537)
(A) personalities of the team
(B) schedules
(C) responsibilities
(D) smoothing
Correct answer(s): B / Student selected: B
Schedules are the most frequent source of conflict on projects as has been demonstrated in a number of studies even though many project managers think it is personality problems.
(INCORRECT)
Question Question [ID 000225] : (Multiple Choice) Weight: 5 Category: Human_Resources
You are a project manager for a mid-size company and the charter was approved 4 weeks ago. The company is organized as a weak matrix organization with a project office that focuses on training and procedures. The organization has a history of poor cooperation from functional department managers fulfilling the resource lending commitments made to project managers. This lack of cooperation has been particularly severe with the operations division. Your sponsor stops in one day and drops off the project plan indicating she has approved it in full. She asks how you will handle functional managers who do not cooperate in providing resources. The key points you made are:
(A) ANSWER A You will need her full and active support as you have little power or influence over the functional managers.
(B) ANSWER B You will use your expert power to force functional managers to cooperate.
(C) ANSWER C You can reply on the functional manager’s commitment to the project and the organization
(D) ANSWER D Your power and influence is much stronger than that of functional managers because you are a certified project manager.
Correct answer(s): A / Student selected: C
EXPLANATION In a weak matrix organization with a history of poor cooperation from functional managers the sponsor’s active support is vital because the only authority available is from the sponsor.
(CORRECT)
Question Question [ID 000150] : (Multiple Choice) Weight: 5 Category: Human_Resources
Expertise in the technology of the project's product is : (529)
(A) critical for a project manager who should have more knowledge than any of the team members
(B) needed to influence upper management and stakeholders
(C) to intimidate the team
(D) not required of a project manager
Correct answer(s): D / Student selected: D
A project manager need not be a technical expert the team can provide that. However the PM’s expert power, based on his or her PM skills, is useful in working with stakeholders and management.
(CORRECT)
Question Question [ID 000146] : (Multiple Choice) Weight: 5 Category: Human_Resources
Acquiring the project team is done during: (545)
(A) Planning
(B) Executing
(C) Initiating
(D) Monitoring and Controlling
Correct answer(s): B / Student selected: B
We acquire the project team as part of the executing process group.
(CORRECT)
Question Question [ID 000212] : (Multiple Choice) Weight: 5 Category: Human_Resources
As the PM in a functional organization, you are NOT responsible for which of the following: _________________________.
(A) Using your interpersonal skills to influence project team members.
(B) Distributing project information to stakeholders.
(C) Conducting annual salary reviews for project team members
(D) Reporting progress to the project sponsor.
Correct answer(s): C / Student selected: C
In a functional organization, the functional managers conduct annual salary and performance reviews. While a PM may have some input to those processes in functional and matrix organizations, it is only in the projectized organization that project team members are a PM's subordinates.
(CORRECT)
Question Question [ID 000201] : (Multiple Choice) Weight: 5 Category: Human_Resources
The staffing management plan does not include: (532)
(A) Timetable
(B) Staff acquisition
(C) Release criteria
(D) Information on predecessor relationships
Correct answer(s): D / Student selected: D
The staffing management plan identifies resources, when we will use them, the length of time we'll use them for and release criteria. Predecessor relationships are not identified.
(CORRECT)
Question Question [ID 000736] : (Multiple Choice) Weight: 5 Category: Human_Resources
Organizations utilize management by objectives (MBO) techniques in their project management processes to
(A) Link project manager performance rewards to the achievement of project objectives
(B) Allow management to focus on objectives rather than managing the details
(C) Link actual performance to the goals of each project
(D) Ensure that every project has a clear objective
Correct answer(s): A / Student selected: A
Organizations use management by objectives to link attainment of project objectives to performance reports. At the beginning of the review and reward cycle, objectives are set and those same objectives are used during the performance appraisal to determine a project manager's annual rewards.
(CORRECT)
Question Question [ID 000166] : (Multiple Choice) Weight: 5 Category: Human_Resources
Which conflict resolution style is usually the most effective? (633)
(A) withdrawal
(B) smoothing
(C) compromising
(D) problem solving
Correct answer(s): D / Student selected: D
Problems solving is always the preferred approach as it gets at the core of the problem and is not just a superficial solution.
(CORRECT)
Question Question [ID 000170] : (Multiple Choice) Weight: 5 Category: Human_Resources
Which of the following is NOT a characteristic of successful project managers? (525)
(A) strong communications skills
(B) planning skills
(C) stronger technical expertise than any of the team
(D) Ability to assess stakeholder needs
Correct answer(s): C / Student selected: C
The project management success does not require that the project manager be more skilled or more expert than any of the team.
(CORRECT)
Question Question [ID 000203] : (Multiple Choice) Weight: 5 Category: Human_Resources
To successfully motivate a team drawn from departments in a functional organization, which motivational theories should the PM use to maintain a happy, productive team? (530)
(A) Expectancy and Theory X
(B) Theory X and Maslow’s Hierarchy
(C) Theory Y, Expectancy and Herzberg’s Hygiene Factors
(D) Herzberg’s Hygiene Factors and Expectancy
Correct answer(s): C / Student selected: C
Even though a PM has no formal authority in a functional organization, the motivators for people do not change so we use theory Y, hygiene factors and expectancy theory even if people come from a theory X department.
(CORRECT)
Question Question [ID 000186] : (Multiple Choice) Weight: 5 Category: Human_Resources
Three leading contributors to conflict on a project include _______________, _______________ and _______________.
(A) Technical opinions, personality conflict and resources
(B) Project priorities, schedules and administrative procedures
(C) Resources, schedules, budgetary limitations
(D) Personality conflict, administrative procedures and resources
Correct answer(s): B / Student selected: B
We can attribute conflict to several factors but the top five reasons for conflict are schedules, project priorities, resources, technical opinions and administrative procedures.
(CORRECT)
Question Question [ID 000191] : (Multiple Choice) Weight: 5 Category: Human_Resources
McClelland’s theory addresses: (549)
(A) Needs theory
(B) Theory X
(C) hygiene factors
(D) “laissez-faire”
Correct answer(s): A / Student selected: A
McClelland's theory of needs explained that a person's needs are acquired over time and can be categorized as needs for achievement, affiliation or power.
(CORRECT)
Question Question [ID 000184] : (Multiple Choice) Weight: 5 Category: Human_Resources
_______________ is the style of power used by PMs who DON’T accept input from other team members or stakeholders.
(A) Autocratic
(B) Consultative
(C) Coaching
(D) Consensus
Correct answer(s): A / Student selected: A
A PM using an autocratic style of leadership makes unilateral decisions.
(CORRECT)
Question Question [ID 000208] : (Multiple Choice) Weight: 5 Category: Human_Resources
Which of these conflict resolution techniques yields the best long term resolution? (542)
(A) withdrawal
(B) smoothing
(C) forcing
(D) problem-solving
Correct answer(s): D / Student selected: D
Smoothing typically avoids conflict and withdrawal ends it but neither solves the problem at the heart of the conflict. Forcing leaves bitter feelings and the problem will most likely resurface when we use any of the choices except problem solving.
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